Delivery.

Thank you for choosing to shop with us! We strive to provide the highest quality products and services to our valued customers.

Order Processing Times

  • Processing Time: Please allow us up to 2-3 working days to process your order. This ensures that we can pick, pack, and prepare your items with the utmost care. During peak times, such as holidays, processing may take a tad longer; we appreciate your patience during these busy periods.

  • Dispatch Notification: Once your order is dispatched, you’ll receive an email notification with tracking details. We aim to dispatch orders swiftly, but it’s worth noting that processing might take longer during busier seasons.

Terms of Shipment

deadstock uses UPS as our preferred carrier and FedEx and USPS as alternative carrier options.

Shipments Not Received, Damaged, or Tampered

We strive to ensure a seamless delivery experience. However, in the event that your shipment is not received or has arrived damaged, please follow these steps:

  • Notification: Report the issue to us within 48 hours of the expected delivery date for non-received items, or within 48 hours of receipt for damaged goods.

  • Evidence: For damaged items, kindly provide photographs of the damage along with the original packaging. This helps us assess the situation more effectively.

  • Resolution: Upon confirmation of the issue, we will either replace the item at no additional cost or issue a full refund, as per your preference.

  • Returns: For damaged items, we may require the return of the product. We will provide instructions and cover return shipping costs where applicable.

  • Exclusions: Please note that items reported later than the specified time frames may not be eligible for replacement or refund.

  • Returned shipments due to incorrect or missing address information (as provided by the customer), original shipping charges are non-refundable and charges to re-ship items will apply.

  • Refused shipments by the recipient for any reason, original shipping charges are non-refundable and charges to re-ship items will apply.