Refund Policy.

We understand that occasionally things may not go as planned. If you're not entirely satisfied with your purchase, you may return it for a refund or exchange. We kindly request that you follow our return guidelines to ensure a smooth process.

• Eligibility for Refunds: Please note that certain items, such as personalized products, may be exempt from returns unless they are faulty. To be eligible for a refund, please ensure that:

• The item is returned within 14 days of the delivery date.

• The item is in its original condition, unused, and in the original packaging.

• All tags, labels, and accessories are included.

• Returning Your Item: To initiate a return, please contact our customer service team. We will provide you with a returns authorization number (RAN) and instructions on how to return your item.

• Refund Process: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund to the original method of payment within 10 working days.

• Shipping Costs: Please be advised that shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect. In such cases, we will cover the return shipping expenses.

• Exchanges: If you would prefer to exchange an item, please contact us directly, and we will guide you through the process. Exchanges are subject to product availability.